What happens to a product that I send back to GERMANUS because of a warranty damage?

All returns are examined personally by us. I take the example of a wooden humidor cabinet. Of course, this cabinet would not be disposed of by us, but refurbished. However, this takes so much time that, based on the customer, only an exchange in the sense of the guarantee would make sense. After a while the product would be declared accordingly and then resold at a discounted price.

As a brand and company, we draw part of our positive reputation from the sustainable use of our products. Our cigarette cases, for example, can be used for many years thanks to spare parts. A worn closure or rubber strap does not mean the end of the product. We give away more badly damaged things that are no longer suitable for sale according to our quality standards.

With this, we managed to get by practically without disposal from the start. The amount of waste produced has remained astonishingly low to this day. In addition to ethical considerations, this was primarily due to economic considerations. Processes that produce a lot of waste are more complex to handle. It was therefore practical for us to keep the amount of waste as low as possible.